Privacy Policy
Oz Art Studios regards customer privacy as an important part of our relationship with our customers. This privacy policy applies to all Oz Art Studios users and has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you have questions or concerns regarding this statement, please contact us at +61 7 5533 9392 or via our Contact Us page.
In order to use the Oz Art Studios website, we may require information from you in order to provide the best service possible. All information is collected securely via 256-bit SSL encryption and is treated with privacy and respect. If we have trouble processing an order, we will use this information to contact you. Oz Art Studios uses personally identifiable information for essential communications such as emails, account information, and critical service details. We may also use this information for promotional emails if you have opted to receive our newsletter at checkout or via our newsletter sign-up form. If at any time you wish not to receive such correspondence, you can request removal from our mailing lists by contacting us or using the ‘unsubscribe’ link in any such correspondence.
Oz Art Studios does not share your information with third parties for any unknown or unrelated purposes. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links on the Oz Art Studios site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.ozartstudios.com.au.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. Where we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage with no less than 30 days notice where practicable.
Cookies
Our website uses cookies to improve your browsing experience and enable core site functionality. These include cookies set by our payment providers (Stripe, PayPal, Zip Pay), analytics services (Google Analytics, Microsoft Clarity, Meta Pixel), and our shopping platform. You can manage or disable cookies at any time through your browser settings. Disabling certain cookies may affect the functionality of the site, including the ability to complete purchases.
Website Analytics and Tracking
We use Google Analytics (GA4), Microsoft Clarity, and the Meta Pixel (Facebook Pixel) to better understand how visitors interact with our website. GA4 collects aggregate, non-identifiable demographic and traffic data to help us analyse site trends. Microsoft Clarity securely captures behavioural metrics, heatmaps, and session replays to optimise our store’s performance; all sensitive personal and payment data is automatically masked. Analytics data is securely transmitted to and stored by Google and Microsoft on servers which may be located outside of Australia, including in the United States. The Meta Pixel and Meta Conversions API (CAPI) may collect data about your device, browser, and actions taken on our site, including purchase and browsing events, to help measure the effectiveness of our advertising. Pixel data is collected via your browser, while CAPI transmits event data directly from our server to Meta. Both are transmitted to and stored by Meta Platforms Inc. on servers which may be located outside Australia. You can manage your ad preferences or opt out via the Meta Privacy Centre (facebook.com/privacy/explanation). You can opt out of all analytics tracking by adjusting your browser’s cookie settings or using available opt-out browser add-ons provided by Google, Microsoft, and Meta.
Payment
Oz Art Studios uses Stripe, PayPal, and Zip Pay for online transactions and Buy Now Pay Later services, providing a safe and secure means of collecting payments via the internet. All processing of funds and credit checks is handled directly by these respective payment providers. As a result, our site does not come into contact with your credit card, PayPal, or Zip Pay account details. These providers may store and process your payment data on servers located outside Australia; please refer to their respective privacy policies for details.
Personal Details
Our site uses 256-bit SSL encryption throughout. You should see the secure padlock icon in your browser at all times. Your privacy is respected and we do not share your information with third parties except for the essential payment processing, order fulfilment, and analytics services detailed in this policy.
You may contact us at any time to request access to, correction of, or deletion of your personal information, or to lodge a privacy-related complaint, via our Contact Us page or by calling +61 7 5533 9392. We take all privacy inquiries seriously and will respond within 30 days.
